DELIVERY & RETURNS

To be eligible for return, items must be:

• Unworn and in brand new condition
• All original tags must still be attached
• All protective materials must be in place
• Original Lunaire packaging must be included
• All certificates and documentation included
• No signs of wear, scratches, or alterations
• Jewelry must have original number of links/elements

1. Our team will review your request and provide return instructions
2. Package your item(s) carefully in original packaging
3. Include all documentation provided with purchase
4. Ship to the provided return address
5. We recommend using tracked shipping for your protection

• Refunds will be issued to the original payment method
• Processing time: 5-7 business days after receipt and inspection
• You will receive email confirmation once refund is processed
• Bank processing time may take additional 3-5 business days

• Gift recipients may return items for store credit only
• Original order information must be provided
• Same condition requirements apply
• Store credit will be issued at current selling price

• Earrings (for hygiene reasons)
• Personalized or engraved items
• Items altered or sized to specifications
• Items showing signs of wear or damage
• Items missing original packaging or documentation
• Items purchased during final sale or special promotions
• Items with broken authenticity seals or packaging, ensuring the product remains unopened and unused.

Eligibility Requirements:

• Item is in brand new, unworn condition
• All original tags are attached
• Complete with original Lunaire packaging
• All protective materials in place
• Includes all documentation and certificates
• No signs of wear or alterations
• Items with unbroken authenticity seals or packaging, ensuring the product remains unopened and unused.

Process:

1. Contact our Client Care team with:

• Order number
• Items to be returned
• Reason for return
• Photos of items in current condition

2. Once approved:

• Package items securely in original boxes
• Include return form provided
• Ship to provided return address
• Shipping costs borne by customer
• We recommend tracked shipping for security

Inspection Process:

All returns undergo thorough quality inspection upon receipt

Items checked for:

• Original tags and authenticity markers
• Signs of wear or use
• Completeness of packaging
• Condition of protective materials
• Structural integrity

Returns not meeting conditions will be:

• Photographed for documentation
• Returned to customer at their expense
• Accompanied by detailed inspection report
• No refund will be issued

Post-Inspection:

Approved returns:

• Refund processed within 5-7 business days
• Confirmation email sent with refund details
• Bank processing: additional 3-5 business days

Declined returns:

• Detailed explanation provided
• Return shipping arranged at customer's expense

What Qualifies:

• Manufacturing defects
• Material inconsistencies
• Structural issues
• Finish imperfections
• Missing elements
• Functional issues

Process:

1. Contact Client Care immediately with:

• Order number
• Detailed description of issue
• Clear photos of concern
• Original proof of purchase

2. Our Quality Team will review within 24 hours and:

• Provide complimentary return shipping label
• Arrange pickup if necessary
• Issue detailed return instructions

Inspection Process:

Priority inspection within 24 hours of receipt

Comprehensive technical assessment including:

• Material integrity check
• Structural examination
• Finish evaluation
• Functionality testing
• Authentication verification

Detailed documentation with photos

Expert review by our Quality Control team

Post-Inspection Outcomes:

1. Confirmed Quality Issue:

• Full refund including original shipping costs
• Complimentary return shipping
• Processed within 3 business days
• Option for replacement with expedited shipping

2. Issue Not Verified:

• Detailed technical report provided
• Photos of inspection findings
• Return shipping arranged at our expense
• Option for third-party assessment

Our Commitment:

• Free return shipping
• Priority inspection upon receipt
• Expedited refund processing
• Option for replacement if available
• Detailed quality report if requested
• 3-month warranty service coverage for manufacturing defects

Resolution Timeline:

• Initial response within 24 hours
• Quality review within 48 hours of receipt
• Refund processed within 3 business days
• Replacement shipped with priority handling
• Warranty claims handled within warranty service period (3 months from delivery)

What our warranty does not cover:

• Damage from improper use, accidents, or negligence
• Normal wear and aging of materials
• Cosmetic issues that develop through regular wear (surface scratches, normal patina)
• Modifications or repairs by unauthorized parties
• Pieces with removed, altered, or illegible authenticity markings
• Water damage if water resistance has been compromised
• Damage from improper storage or care
• Impact damage (drops, crushing, etc.)
• Chemical exposure
• Extreme temperatures
• Environmental factors
• Routine maintenance and cleaning
• Alterations to original design
• Damage from inappropriate jewelry care products
• Pieces where proof of purchase cannot be verified
• Damage caused by Sports activities
• Damage caused by Exposure to chlorinated or salt water
• Damage caused by Cosmetics, perfumes, or other chemicals
• Components not original to the piece
• Loss of plating through normal wear
• Tarnishing that occurs through natural oxidation
• Third-party modifications or sizing

Important Notes:

• Any modification or repair must be performed by authorized Lunaire representatives
• Regular maintenance checks are recommended to maintain warranty validity
• Opening of cases or modifications by unauthorized parties voids warranty
• Proper care guidelines must be followed to maintain warranty coverage

For any questions about our inspection process or to discuss a return outcome, please contact our Client Care team.

We offer two shipping methods to suit your needs:

Standard Shipping:

• Orders are processed within 1 business day
• Delivery within 8-25 days, depending on your location

Express Shipping:

• Orders are processed within 1 business day
• Delivery within 3-7 days for most locations

Processing time remains consistent for both shipping methods, with actual transit times varying based on destination. Select your preferred shipping method during checkout.

Yes, you'll receive tracking information for your order so you can monitor its journey to you.

We offer worldwide shipping to ensure our pieces can reach you wherever you are.

While rare, shipping delays can occur. Contact our client care team if your order hasn't arrived within the expected timeframe, and we'll assist you personally.

Our commitment to your satisfaction includes ensuring timely delivery of your pieces. If your order has not arrived within 30 days:

• You are entitled to a full refund of your purchase
• We will initiate the refund process immediately upon request
• No return shipping or documentation required
• Refund includes all original shipping costs
• Process begins as soon as you contact our Client Care team

Process for Non-Delivery Refunds:

1. Contact our Client Care team with your order number
2. We will verify the order status and tracking information
3. If delivery cannot be confirmed within 30 days of order date, a full refund will be processed
4. Refund will be issued to original payment method
5. You will receive email confirmation of the refund initiation

Please Note:

• This policy applies to all standard shipping methods
• Tracking information should be consulted first to confirm non-delivery
• If the package arrives after refund is processed, please contact our Client Care team
• This policy ensures you can shop with complete confidence